Privacy Policy

What personal data we collect

We collect and use information that is needed to provide our services, operate your account and meet our legal and regulatory duties. The information we collect depends on how you use Bettom Casino and the checks that apply to your account.

Information you provide

Account details, such as your name, date of birth, email address, username, address and other information you provide when registering or updating your account.
Identity documents and supporting information needed to verify your age, identity, address and source of funds where applicable. This may include information shown on official documents and information you provide during account checks.
Transaction information, including deposits, withdrawals, wagers, winnings, payment details, account balances and related records. We do not necessarily store full payment card details where payment processing is handled by another provider.
Communications with us, including messages sent through live chat, email and other support channels, together with records of requests and the action taken.
Preferences and settings, including marketing choices, deposit limits, time-outs, self-exclusion settings and other safer gambling controls connected with your account.

Information collected when you use our services

Device and technical information, such as your device type, operating system, browser, language settings, IP address, mobile network information and unique device identifiers where available.
Usage information, such as the pages and features you use, login times, navigation patterns, game activity, account actions and interactions with our website.
Security and fraud information, such as unusual login activity, location indicators, device connections and information needed to identify suspicious or prohibited activity.

You should provide accurate and current information. If information needed for account operation, age verification, identity checks or legal compliance is missing or incorrect, we may be unable to open, maintain or provide full access to your account.

Why we use your data and the legal bases for doing so

We use personal data only for clear and lawful purposes. We limit access to people and service providers who need the information for those purposes, and we take steps to keep it accurate, secure and proportionate.

To create and manage your account, provide customer support, process transactions, maintain account records and deliver the services you request.
To verify your age and identity, confirm that you are eligible to use our services and complete account checks.
To prevent and detect fraud, money laundering, terrorist financing, unauthorised access, collusion, abuse of promotions and other unlawful or prohibited activity.
To comply with our legal, regulatory, tax, accounting and safer gambling duties, including duties relating to responsible account management and the protection of customers.
To understand how our website is used, maintain security, diagnose technical problems and improve the operation of our services.
To send information about offers or services where you have opted in to receive marketing, subject to your right to change your preferences or opt out.

The legal bases we rely on

UK data protection law requires us to have a lawful reason, known as a legal basis, for using personal data. The basis depends on the purpose and the circumstances.

Contract: we need certain information to create your account and provide the services you ask us to provide, including processing deposits and withdrawals.
Legal obligation: we use information where the law requires us to do so, including age and identity checks, financial crime controls, record keeping and responding to lawful requests.
Legitimate interests: we may use information where it is reasonably necessary for our business interests, such as protecting our website, preventing fraud, improving services and managing customer support. We balance those interests against your rights and interests.
Consent: in some situations, such as certain marketing communications or optional cookies, we rely on your consent. You can withdraw consent at any time, although this does not affect processing that took place before withdrawal.
Vital interests: in limited circumstances, we may use information where it is necessary to protect someone's life or prevent serious harm.

If you do not provide information that is required by law or necessary for your account, we may need to restrict, suspend or close the relevant account service. We will explain the reason where we can do so lawfully and securely.

Who we share your data with and how long we keep it

We do not sell your personal data. We share information only where it is necessary for the purposes described in this Privacy Policy, where you have asked us to do so, or where the law permits or requires it.

Payment providers, so that deposits, withdrawals, refunds and related payment checks can be processed.
Identity-verification providers, so that we can confirm your age, identity and other account information.
Fraud-prevention and financial crime partners, so that we can identify suspicious activity, protect accounts and meet our duties to prevent money laundering.
Technology, hosting, security, customer support and other service providers that process information on our behalf and under appropriate instructions.
Regulators, law enforcement bodies, courts, tax authorities and other public bodies where disclosure is required or permitted by law.
Professional advisers and other parties where necessary to protect our rights, manage a business transfer or deal with a legal dispute.

Service providers may process information only for agreed purposes and must apply suitable confidentiality and security measures. Where data is processed outside the United Kingdom, we use appropriate safeguards required by applicable data protection law.

How long we keep information

We keep personal data for as long as your account is open and for the period required afterwards by law, regulation, accounting rules, financial crime controls or the need to establish, exercise or defend legal claims. The exact period depends on the type of information and why it was collected.

When information is no longer needed, we securely delete it, anonymise it or place it beyond ordinary use. Some data may remain in secure backups for a limited period before it is deleted in the normal course of our systems.

Your privacy rights

Subject to legal conditions and exceptions, you may have the following rights under UK data protection law:

Access: ask for a copy of the personal data we hold about you and information about how we use it.
Correction: ask us to correct information that is inaccurate or complete information that is incomplete.
Erasure: ask us to delete personal data where there is no valid reason for us to keep using it.
Restriction: ask us to limit how we use your data in certain circumstances, for example while the accuracy of information is being checked.
Objection: object to processing based on legitimate interests, including certain direct marketing activity.
Data portability: ask to receive certain information in a structured, commonly used and machine-readable format, or ask us to send it to another organisation where this is technically possible.
Withdraw consent: withdraw consent where we rely on consent as our legal basis.

These rights are not absolute. We may need to retain or use information to comply with legal duties, prevent fraud, protect the security of our services or establish and defend legal claims. We may also need to confirm your identity before completing a request.

How to make a request or complaint

To use your rights, or to ask a question about this Privacy Policy, write to support@casinobettom-uk.com. You can also contact us through the live chat on the site. Please provide enough information for us to identify your account and understand your request, but do not send payment passwords or unnecessary sensitive information.

We will look into your request and respond within the period required by law. If you are not satisfied with our response or believe that we have handled your data unlawfully, you may complain to the Information Commissioner's Office.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember choices, protect accounts, understand website usage and support essential website functions. Some cookies are necessary, while others may be optional and depend on your choices. You can manage available cookie choices through your browser or the settings provided on the site. For more information about the cookies we use and how they operate, please read our Cookie Policy.

We may update this Privacy Policy when our services, legal duties or data practices change. The current version applies to information we hold and use, and we encourage you to look at this page when you use our services. If a change is significant, we will provide further notice where required.