Responsible Gambling

Our commitment to safer gambling

We want gambling with us to stay safe, controlled and enjoyable. You should only gamble with money that you can afford to lose, after your essential costs and other financial commitments have been covered. Gambling should not be treated as a source of income, a way to recover losses or a solution to money worries.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as the cost of entertainment. A win is never guaranteed, and previous results do not change the chance of a future result. Do not chase losses by increasing your stakes or playing for longer than planned.

You must be 18 or over to use our gambling services. We use account and age verification checks to help prevent underage gambling. We may ask for information or documents before allowing you to deposit, withdraw or continue using your account. Please provide accurate information and keep your account details up to date.

Safer gambling is a shared responsibility. We provide account controls and information to help you stay in control, but you must decide which controls are suitable for you and use them consistently. If gambling is causing concern, stop playing and seek support rather than trying to manage the situation through further gambling.

Tools in your account

Your account includes controls designed to help you manage your gambling. The available settings and any limits currently applying to your account are shown in the responsible gambling or account area. Controls may apply to deposits, losses, playing time or access to your account, depending on the option you choose.

Deposit limits

A deposit limit sets the maximum amount you can deposit during the period selected in your account. You can choose a daily, weekly or monthly limit where those options are available. A limit is not a target: choose an amount that remains affordable even if you lose it. A new lower limit normally takes effect promptly, while an increase may be subject to a cooling-off period before it can be used.

Loss and session limits

Loss limits help you control the amount you can lose over a selected period. Session limits help you manage how long you play. These controls can be useful when you find it difficult to notice how much time has passed or when you tend to continue after losing money. Set both before you begin a session where possible, rather than waiting until you feel under pressure.

Time-outs

A time-out closes your access to gambling for a short period that you select. Use one if you need a break, feel distracted or notice that you are playing more than planned. A time-out is different from self-exclusion because it is intended as a temporary pause. During the time-out, do not try to use another account or find another way to gamble.

Self-exclusion

Self-exclusion prevents you from using your account for the period selected. It is intended for anyone who wants to stop gambling, not simply reduce it. Once self-exclusion is active, you must not try to open another account or ask someone else to use their account for you. We may take steps to close or restrict accounts that we identify as connected with a self-excluded customer.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. Use the prompt as an opportunity to pause, consider your budget and decide whether to end the session. A reminder cannot replace a limit, time-out or self-exclusion if you are finding it difficult to stop.

How to switch on a control

1. Sign in to your account and open the responsible gambling, safer gambling or account settings area.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the period and amount, where applicable, then read the information shown about when the setting will start and how it operates.
4. Confirm the setting. Check that the confirmation matches what you intended and keep your limit within an amount you can afford.
5. If you cannot find a control or cannot use it, contact us through live chat or email support@casinobettom-uk.com. Do not continue gambling while waiting for help if you are worried about your behaviour.

You can also ask us to restrict or close your account. If you request self-exclusion, tell us clearly that you want to self-exclude. We may ask for information to identify your account and apply the request correctly. Account restrictions do not remove any responsibility to manage gambling through other services or platforms.

Signs that gambling may be causing a problem

A gambling problem can affect anyone. It may develop gradually, and you do not need to wait for a serious financial loss before taking action. Consider whether any of the following statements apply to you:

• You spend more money or time gambling than you planned.
• You gamble to escape stress, worry, loneliness, boredom or low mood.
• You chase losses by depositing more or increasing your stakes.
• You hide or reduce the amount of gambling you tell family or friends about.
• You borrow money, sell belongings or miss bills because of gambling.
• You feel restless, irritable or anxious when you try to stop.
• You have tried to cut down or stop but have not been able to do so.
• You think about gambling during work, study, family time or other daily activities.
• Gambling is affecting your relationships, sleep, health or performance.
• You return to gambling soon after winning or losing because you feel unable to stop.

One or more signs is a reason to pause and ask for help. Sign out, use a time-out or self-exclusion, and tell someone you trust what is happening. Do not try to win back money or solve gambling-related debt by gambling again.

Where to get help

Professional and confidential support is available whether you want information, help for yourself or advice about someone close to you. You do not need to wait until gambling has caused a major problem.

• GambleAware provides information and practical guidance about gambling harms, safer choices and finding further support.
• GamCare offers confidential advice, information and support for people affected by gambling, including family members and friends.
• GamStop is a national self-exclusion service that can help you restrict access to participating online gambling services for a selected period.
• The National Gambling Helpline provides confidential support and guidance for people who are worried about their gambling or someone else’s gambling.

These organisations can help you consider the right next step, including financial guidance, emotional support and ways to prevent further gambling. You can also speak to someone you trust, such as a family member, friend, healthcare professional or support worker.

If you need help with a control on your Bettom Casino account, contact support@casinobettom-uk.com or use the live chat on the site. We can explain the account options available to you and help with a request to restrict access.

Protecting children and young people

Our gambling services are for people aged 18 and over only. We carry out age and identity verification, and an account may be restricted until the required checks are complete. Do not allow another person to use your account, and do not share your password, payment details or sign-in information.

If children or young people can access your device, take practical steps to prevent them from seeing or using gambling services. Keep your password private, use a separate device profile where available, and sign out after using your account. Do not save payment details in a browser or device that other people can access.

Parental control software and device-level family settings can help restrict gambling content and prevent access to gambling applications or websites. Follow the software provider’s instructions, use a password that children cannot guess and check that the controls remain active after updates. Device controls are an additional safeguard and should be used alongside supervision.

If you believe a child has accessed your account, contact us straight away through live chat or support@casinobettom-uk.com. Change your password, remove any saved payment details and check your device security. We will ask for information needed to protect the account and investigate the concern.