Terms & Conditions

Acceptance and changes to these terms

These Terms & Conditions form a legally binding agreement between you and us. By opening an account, using our website, depositing money or placing a bet, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use your account or our services.

Other rules may apply to particular games, promotions, payment methods or features. These rules will be shown where they apply and form part of these Terms & Conditions. If a specific promotion has additional terms, those terms apply alongside this document. If there is a conflict, the specific terms will normally apply to the relevant promotion or feature.

We may change these terms when necessary, including to reflect changes to our services, legal requirements, technical arrangements or safer gambling controls. We will make the updated version available on our website. Where a change materially affects your rights or obligations, we will take reasonable steps to bring it to your attention.

Changes will apply from the date stated in the updated terms. If you continue to use your account after that date, you will be treated as having accepted the changes. If you do not accept an update, you should stop using the services and contact us about closing your account.

• You must use our website and services only for lawful purposes.
• You must follow these terms, the rules for each game and any instructions shown in your account.
• You must not interfere with the operation or security of the website.
• You must not use another person’s account or allow another person to use yours.

Eligibility, your account and verification

You must be at least 18 years old to open or use an account. We may ask for proof of age at any time. If you are under 18, or if we cannot confirm that you meet the age requirement, your account may be suspended and any play may be treated in accordance with applicable requirements.

Our services are intended for people who reside in the United Kingdom. You must not access or use your account where doing so would breach the laws or restrictions that apply to you. It is your responsibility to make sure that your use of our services is permitted where you are located.

You may have only one account with us. Opening or controlling more than one account, whether personally or through another person, is not permitted. If you believe that you have created more than one account by mistake, contact support@casinobettom-uk.com before using the additional account.

You must provide complete, accurate and current information when you register and whenever we ask you to update your details. This may include your full name, date of birth, residential address, email address and payment information. You must tell us promptly if any of your information changes.

We hold a gaming licence and must verify accounts and apply controls designed to prevent fraud, underage gambling, money laundering and other prohibited activity. We may use the information you provide to meet these obligations and to keep our services safe.

Keeping your login safe

You are responsible for keeping your username, password and other login details confidential. Do not share them with anyone, write them where others can see them or allow another person to access your account. You should choose a strong password and change it if you believe that it is no longer secure.

Tell us immediately through support@casinobettom-uk.com or the live chat if you suspect that someone has accessed your account, your details have been lost or stolen, or a transaction appears unfamiliar. We may temporarily restrict access while we investigate and protect your account.

Verification, deposits and withdrawals

Before your first withdrawal, we will normally require checks relating to your identity, age and address. We may also ask for information about your payment method and, where required, the source of funds used in your account. These checks help us meet our legal and security obligations.

Information requested for verification must be genuine, current and clear enough for us to use. You must provide documents within the time we specify. If you do not provide the requested information, or if the information cannot be confirmed, we may delay a withdrawal, restrict account activity or close the account where permitted.

Deposits must be made using a payment method that you are authorised to use. We may reject, reverse or hold a transaction if the payment method cannot be verified, appears to belong to another person, or creates a security or compliance concern. You should not deposit more than you can afford to lose.

Your available balance, deposit options, withdrawal options and any transaction limits will be shown in the cashier or your account. Limits may apply by transaction, day, payment method, account status or another period. We may also apply limits or refuse a transaction where required for security, legal or safer gambling reasons.

Where possible, withdrawals will be returned to the same payment method used for the deposit. If that is not possible, we may ask you to select another method in your name or provide further information before processing the payment. A withdrawal may remain pending while verification, fraud prevention or payment checks are completed.

1. Check the payment details before confirming a deposit or withdrawal.
2. Do not use a payment method belonging to another person.
3. Keep your payment account open until a withdrawal has been completed.
4. Contact support if a transaction is missing, duplicated or not recognised.
5. Do not attempt to avoid a limit or check by opening another account.

If we credit your account in error, including by mistake or because of a technical issue, the amount remains payable to us. We may remove the incorrect credit and adjust your balance. If you have already withdrawn the amount, we may ask you to repay it.

Bonuses and promotional offers

Any bonus, free bet, promotion or other offer is subject to its own terms. Those terms will explain who can take part, how the offer is claimed, which games or stakes count, how any wagering requirement works, the expiry date and any maximum withdrawal or bonus limit.

You must read the specific offer terms before accepting a promotion. Unless those terms say otherwise, a bonus may not be available to every account, may be limited to one per person or household, and may not be combined with another offer. We may require you to opt in before qualifying activity begins.

Wagering requirements must be completed in accordance with the applicable offer terms. Stakes on excluded games, excluded markets or excluded payment activity may not count. A maximum bet may apply while a bonus is active, and bets above that limit may cause the bonus and related winnings to be removed where the offer terms permit.

Promotions must be used fairly and for their stated purpose. You must not abuse a promotion by creating multiple accounts, using another person’s account, coordinating activity, exploiting a technical error, using prohibited strategies or trying to obtain an unfair advantage. We may cancel a bonus, withhold related winnings or restrict promotional access where we reasonably believe that an offer has been abused.

A promotion may expire if you do not use it within the stated period. Expired or cancelled bonus funds will normally be removed from your account. If a promotional term is unclear, contact support@casinobettom-uk.com before using the offer.

Safer gambling, self-exclusion and account closure

Gambling should be treated as paid entertainment, not as a way to make money or recover losses. We provide safer gambling tools that may include deposit limits, session or time limits, time-outs and self-exclusion. The limits and settings available to you are shown in your account.

You should set limits before you play and keep them at a level you can afford. If gambling is affecting your money, work, relationships or wellbeing, stop playing and contact us through live chat or support@casinobettom-uk.com. We can discuss available account restrictions and self-exclusion options.

You can also seek confidential support from GambleAware, GamCare, GamStop or the National Gambling Helpline. These organisations provide information and support for people affected by gambling. If you have self-excluded, you must not try to return by opening another account or using another person’s account.

You may ask us to close your account at any time by contacting support@casinobettom-uk.com. We may ask you to confirm your identity and deal with any remaining balance or verification matter before closure. Account closure does not remove obligations that arose before the closure request.

We may suspend or close an account if you breach these terms, provide inaccurate information, fail verification, misuse a promotion, use an unauthorised payment method, act fraudulently, or create a risk to our services or other customers. We may also close an account after a period of inactivity. We will take reasonable steps to explain the reason where we can do so lawfully and safely.

Complaints, disputes, liability and governing law

If you are unhappy with our service, a transaction, a game result, an account decision or the way we have applied these terms, please contact support@casinobettom-uk.com. You can also use the live chat on the site for general assistance. Include your account details, the relevant date and a clear description of the issue, but do not send your password.

We will acknowledge and look into complaints within a reasonable time. We may ask for further information so that we can understand what happened. We will provide an explanation and, where appropriate, details of any action available to you. Keeping copies of messages and transaction information may help us deal with your complaint efficiently.

If your complaint cannot be resolved directly, independent dispute resolution may be available in general terms. We will explain the next steps that apply to your dispute and any information needed to use that process. You should normally give us the opportunity to handle the matter first.

We will take reasonable care to provide reliable services, but the website, games and account features may sometimes be unavailable, interrupted or affected by events outside our reasonable control. We are not responsible for loss caused by your failure to keep your login details safe, your use of an unauthorised payment method, inaccurate information supplied by you or unlawful use of the services.

Nothing in these terms limits or excludes liability where it would be unlawful to do so. We do not exclude responsibility for fraud, fraudulent misrepresentation, or other liability that cannot legally be excluded. Subject to those limits, our responsibility is restricted to losses that are reasonably foreseeable and directly connected with the matter giving rise to the claim.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce a provision immediately does not mean that we have waived our right to enforce it later.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. This does not affect any mandatory rights or protections that apply to you under applicable law.